CheckrPay
Checkr
4 Weeks
Product Design
Valued at $5 billion in 2021, the leading background-check service Checkr was looking to launch its flagship payroll mobile app.
Know-Your-Customer requirements and collecting financial info adds friction to new workers. CheckrPay needed a compliant and seamless onboarding experience.
A UX revamp that emphasized incentives, combined related KYC questions, auto-jacked & auto-filled redundant info allowed CheckrPay to go from 11 to 6 onboarding screens.
Before -> After
KYC or Know Your Customer is the difference between a potential user and a paying, earning customer. Customers expect a smooth onboarding experience, but government forms and legal documentation are rarely clean.
A preview of the before vs. after, with some screens removed from both sections for product confidentiality.
By improving technical and UX aspects of the product, I was able to cut onboarding from 11 screens down to 6 screens.
Onboarding Emails
Customer onboarding and activation emails.
Branding
This work is currently under NDA, so I can't provide a full case study yet : (
Studio: Numi
Role: Product Designer
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CheckrPay
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